1) Faulty Items

If a product is faulty and the fault has occurred within the product’s warranty period, the faulty product can be returned to OmegaLED for a replacement. The warranty period is listed within “Specifications” under each product. If the product is tested and deemed not faulty by the Supplier’s technician(s), the credit note will be reversed and the product returned to the customer.

Policy Conditions:

• The return request must be made within the product’s warranty period from the date of sale to your customer.
• Your customer’s invoice/receipt must be returned with the product to verify the date of purchase.
• All components relating to the product must be returned
• If a credit is provided, products will be credited at their most recent purchased price.
• The total value of the return will be credited to your account and will be offset against future orders.

The freight charge for the return of a faulty item is at the Customer’s cost.

2) Return Unwanted Items

At OmegaLED, we offer returns on all products that have manufacturer faults. Our 30-day returns policy ensures you have ample time to return any unwanted items.

Policy Conditions:

• The return request must be made within 30 days from the invoice date.
• The returned goods MUST be received back in our warehouse within 40 days of the date on the original invoice that the goods were shipped to you on.
• The products that you are returning must be unused, in mint condition and in the original box and packaging. Products returned in any other condition run the risk of being rejected.
• Products will be credited at their current listed price at the time of return.
• The total value of the return will be credited to your account and will be offset against future orders.

The freight charge for “returned goods” is at your cost.

3) Shipping Errors

If we have accidentally sent you the wrong item, we apologise! The incorrect product can be returned to OmegaLED for a credit.

 Policy Conditions:

• The return request must be made within 7 days from receipt of the shipment
• Products must be in their original, unused condition and in the original box and packaging. Products not in their original condition run the risk of being rejected.
• The total value of the return will be credited to your bank account at the earliest.

The freight charge for Shipping Errors is at OmegaLED cost.

If you to wish to request a return or get a status update on a previous claim:

Call 1300 887 207 or Email – sales@omegaledlights.com.au