Product Warranty
OUR GOODS COME WITH GUARANTEES THAT CAN NOT BE EXCLUDED UNDER THE AUSTRALIAN CONSUMER LAW. YOU ARE ENTITLED TO A REPLACEMENT OR REFUND FOR A MAJOR FAULT AND COMPENSATION FOR ANY OTHER REASONABLY FORESEEABLE LOSS OR DAMAGE. YOU ARE ALSO ENTITLED TO HAVE THE GOODS REPAIRED OR REPLACED IF THE GOODS FAIL TO BE OF ACCEPTABLE QUALITY, AND THE FAILURE DOES NOT AMOUNT TO A MAJOR FAILURE.
“Product” Refers to a Ventair/ Dahua/ Ring / Martec manufactured product sold to a consumer.
“Ventair” Refers to Ventair Pty Ltd, Dahua Refers to Secusafe Pty Ltd, Ring Refer to Ring Pty Ltd and Martec Refers to Martec Pty Ltd all sold by OmegaLED Pty Ltd its staff, and any authorized representative.
“Customer” Refers to the original product purchaser from an authorized retailer. “Electrician” Refers to a licensed and qualified electrical service person.
“Service Technician” Refers to the qualified and licensed electrical service person provided by OmegaLED.
“In-Home Service” Refers to the service OmegaLED offers to replace or repair a product in a customer’s home by providing a Service Technician and parts.
OmegaLED Pty Ltd Warrants its products from the Original Date of Purchase. OmegaLED also offers an ‘In-Home’ Service for customer satisfaction. These are subject to the conditions and provisions below and to the periods assigned in Table 1.1.
General Terms and Conditions:
1. This Warranty only applies if the product was bought and installed in Australia or New Zealand and is not transferable from the original purchase.
2. The Customer will not benefit from this warranty without claiming with OmegaLED .
3. A qualified and licensed electrician must perform the product installation in accordance with Australian Wiring Rules AS/NZS 3000 and Standard AS/NZS 3350.
4. All ceiling fans must incorporate an all-pole disconnection into the fixed wiring as outlined in clause 7.12.2 of AS/NZS 60335-1 for me to meet the minimum electrical safety of this standard.
5. The product’s warranty begins from the original date of purchase. Products replaced under this warranty are only covered from the original product’s date of purchase.
6. This warranty is not valid if any repairs or replacement is undertaken without the prior approval of OmegaLED.
7. This warranty is limited to the product being repaired or replaced. The customer is responsible for the following:
a) Original Installation
b) Transport and freight costs, including transit insurance, if the product needs to be returned to the place of purchase or OmegaLED for repair or replacement.
c) Any damage caused by accident, power supply faults, fire, modifications, neglect, misuse and/or incomplete installation.
d) Electrician cost if In Home Service period has expired and another customer is located outside OmegaLED’s Service Area.
e)Service Technician cost if the Service Technician or OmegaLED deems that the claim is invalid through incorrect installation or unqualified modifications to the product. This includes (but is not inclusive of) labour, parts, and transport costs.
8. This Warranty does not cover the following conditions:
a) Any changes to climatic conditions deemed to be beyond the control of OmegaLED.
b) Minor speed variations may be evident between two separate products, even of the same model. Some variation of speed in the ceiling fans is to be expected due to manufacturing tolerances.
c) Intermittent variations in the motor noise that occurs due to electrical supply variations. This is specifically noticeable when the Hot Water unit or microwave is used, causing a variation in the electrical voltage. This is not a product fault.
d) Damage due to power surges. Lightning often causes power surges. If Lightning is evident, immediately turn off all Ventair / Martec /Dahua / Ring products to prevent damage.
This warranty does not cover any resulting damage.
e) Corrosion damage such as rust or surface damage such as ‘tea staining. Regular cleaning will generally prevent such corrosion.
f) Incorrect installation or an installation from an unqualified installer.
g) Wobbling fan that is not secured correctly has mismatched or unaligned blades or is wobbling due to external influences. Ventair’s ceiling fan blade sets are uniquely balanced before they leave the factory.
h) Damage to a product that does not use the provided wall controller. Ventair wall controllers, especially for ceiling fans, have a unique capacitor in them that is designed for that model of fan.
Using a third-party controller or dimmer switch will void this warranty.
I) Vibration or motor sound from certain light fittings attached to Ventair ceiling fans. A rattling light fitting is an installation issue. Using an unapproved light fitting will void the fan’s warranty.
J) If the product has been used in an exposed environment that has not been adequately covered to protect from dust, moisture or UV, incorrectly used, physically abused, modified or accidentally damaged.
K) Subject to any Statutory provisions to the contrary, OmegaLED will not be liable for any damage to furnishings, walls, floors, structure, foundations or any other consequential loss either for damage
indirectly or directly caused by an unqualified installer attempting to install, modify or repair the product.
9. OmegaLED’s In-Home Service
a) It is only covered on products within their In-Home Service period. (See Table 1.1)
b) It is only covered if the correct warranty procedure has been followed and is carried out by an authorised OmegaLED Service Technician with a designated Work Order Number.
c) This does not apply to accessories, including but not limited to remotes and receivers, light kits, wall controllers and light/heat globes.
d) It is only provided within OmegaLED’s In-Home Service Zone. (Normally, it is up to 30km from the original place of purchase, but up to OmegaLED reserves the right to make its own digression decision)
e) It will not be performed to replace any surface scratched or marked.
10. When products are installed in a location that requires special access equipment (such as scaffolding or scissor lifts, etc.), the cost of providing, installing or operating the equipment must be borne by
the customer. The need for or use of such equipment must be stated when booking the warranty. OmegaLED cannot provide the In-Home Service if this provision is not met.
11. Remotes, wall controllers and Light panels/drivers are subject to a limited warranty status. (See Table 1.1) Product Warranty
12. All Products have a 1-year warranty when used in a commercial setting. (See Table 1.1) This includes, but is not limited to, property intended for use by retail, wholesale, office, hotel, boarding, education or service users or for industrial purposes. Examples include restaurants, office buildings, shopping centres, schools and resorts.
13. The customer should not uninstall the product or return it to the retailer to claim a warranty unless directed to do so by OmegaLED.
14. When making a warranty claim, it is essential that the customer can provide, on request:
a. Contact details
b. Proof of purchase, Detailed Work Invoice or Builders Inclusion List where applicable.
c. Installing qualified electrician details
d. Model number or assist OmegaLED in determining the correct model number of the faulty product.
e. Any photo, video or any other document requested to support your claim.
15. OmegaLED will, at its discretion, arrange for the repair or replacement of a product, assuming all warranty criteria have been satisfied.
Table 1.1 Product(s) Warranty Period In Home Service Period Ceiling Fans As per product Techsheet (1) 2 Years (1) DIY Products As per product Techsheet (1) N/A Bathroom Products excluding DIY Models As per product Techsheet (1) 2 Years (1) Exhaust Fans excluding DIY Models As per product Techsheet (1) 2 Years (1) Wall Controllers 1 Year (1) N/A Remote Control Kit’s 1 Year (1) N/A LED Panels/Drivers 1 Year (1) N/A Outdoor Heaters As per product Techsheet (1) N/A Indoor Heater Parts (LED lights, heat lamps) 2 Years (1) N/A (1) – All Products have a 1-year warranty when used in a commercial setting. (See point 11.)
All claims must be made through the OmegaLED website at Product Warranty Terms and Conditions – OmegaLED (omegaledlights.com.au)Enquires are handled through the OmegaLED lights Pty Ltd Office 12 Lerwick place St Andrews NSW 2566 Australia Tel: +61 1300 887 207 Email: Sales@Omegaledligths.com.au
OmegaLED Reserves the right to amend or change any or all of the contents of this warranty statement at our discretion and without notice. All images, specifications, drawings, particulars, weights and dimensions and all public and promotional material issued by OmegaLED is intended to be illustrative only. OmegaLED reserves the right to change product dimensions and technical details at any time without notice. Last Reviewed 30/11/2022